Head of Marketing and Communications

Salary: £60,000 - £65,000 DOE

Location: Snape Maltings, Suffolk

Job type: Permanent, full time or part time (35 hours per week FTE)

Closing date: Midday, 6 November 2026

Britten Pears Arts (BPA) is a pioneering Music & Arts based charity, situated on the beautiful Suffolk coast, working across a wide range of activities. Music-related charitable work includes Artist Development, a year-round Performance Programme, Music in the Community and Creative Health and our Living Heritage Museum and Archive at The Red House.

At Snape Maltings, our significant commercial activity includes Retail, Hospitality, Galleries and Property – including holiday lets and accommodation for visiting artists. All commercial profits are used to support the BPA charity. We employ more than 150 permanent colleagues, many of whom work flexibly, together with significant numbers of seasonal staff and freelancers.

Our mission is to use Music, Arts & Heritage to transform people’s lives for the better, to bring communities together and effect positive social change. BPA continues to follow in the footsteps of founders Britten and Pears, inspired by their goal to make the arts useful and available to all. At our two internationally recognised cultural destinations; Snape Maltings and The Red House, we create vibrant, uplifting and life-enhancing experiences for visitors, customers and audiences alike. We deliver this vision through our remarkable people and brilliant inclusive teams, working together with a sense of purpose.

Our values guide all of BPA’s activities, with a Pioneering sense of creativity, openness to new possibilities and the courage to take initiative, a Collaborative spirit, knowing the power of teamwork, inclusivity, mutual support and challenge, a Rigorous pursuit of excellence, ambition to go the extra mile, and attention to detail, always Empowering people to learn, grow, find their potential and inspire others.

We are seeking an experienced and strategic Head of Marketing and Communications to lead the development and delivery of an ambitious, integrated marketing and communications strategy across both Britten Pears Arts and Snape Maltings Trading Ltd. Reporting to the Chief Operating Officer, this senior leadership role will drive audience growth, ticket sales, commercial income and brand reputation, while leading a high-performing team spanning music, destination, retail and digital marketing, communications and box office. Working closely with colleagues across the organisation, the successful candidate will help shape how audiences, customers and communities engage with our internationally recognised cultural destinations and programmes.

The role is based at Snape Maltings but some travel and support to other locations within Suffolk will also be required.

In particular, we are looking for:

• A proven senior marketing and communications leader with experience of developing strategy and translating it into measurable results.
• A strong track record of growing audiences, ticket sales, customer engagement and income through insight-led campaigns and effective decision-making.
• An inspiring people manager with the ability to lead, motivate and develop high-performing teams across multiple disciplines.
• Excellent stakeholder engagement skills, with the confidence to influence, collaborate and build strong relationships across a complex organisation.
• Strong digital marketing expertise, including customer journeys, content strategy, CRM systems, audience data and performance analysis.
• Experience of leading brand development, implementation or transformation projects and maintaining consistency across multiple channels and audiences.
• A commercially aware and collaborative professional who can balance charitable purpose with commercial objectives, ideally within the arts, culture, visitor attraction, retail, hospitality or related sectors.

What helps us get the most from your application

• A CV that shares your experience, skills and what you’ve been involved in
• A cover letter giving us a sense of who you are, what interests you about the role, and what you would bring to it
• Applying via our website where possible, so your application comes through clearly and can be reviewed in full

We understand there’s no single “right” way to apply, and that people bring different experiences and styles. If there’s anything we can do to support you in the process or make adjustments, please feel free to get in touch at people@brittenpearsarts.org — we’d be very happy to help.

We are an equal opportunities employer and believe that diversity strengthens and enriches us. We positively encourage applications from suitably qualified and eligible candidates of all ages and from all backgrounds, in particular from global majority backgrounds and disabled candidates who are currently under-represented at Britten Pears Arts and Snape Maltings Trading Limited.

Do you have the right to live and work in the UK that is not dependent on sponsorship?

(Please note that Britten Pears Arts and Snape Maltings Trading Limited does not hold a sponsorship license and is therefore unable to sponsor individuals. For guidance, please refer to the Home Office website. Please note, it is illegal to employ anyone who does not have permission to live and work in the UK.)

Closing date: Midday, 6 November 2026

Proposed interviews: W/C 16 November