Provider Support Specialist - PART TIME

Our Mission: Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older people, individuals with disabilities, and their families are empowered to make personalized choices to ensure a life of dignity, safety, and respect. 

 Provider Support Specialist Aging & Community-Based Services

Location: Leominster, MA  

Schedule: Part-Time (25 hours per week)  

Work Environment: Onsite  

Compensation: $19-$21

Make a Difference in the Lives of Older Adults

Do you enjoy helping people, solving problems, and ensuring services are delivered when they are needed most?
Aging Services of North Central Massachusetts (ASNCM) is seeking a Provider Support Specialist to join our mission-driven team.In this role, you will help older adults and individuals with disabilities access services that allow them to remain safe, healthy, and independent in their homes and communities. You will serve as an important connection between consumers, caregivers, service providers, and care management staff, helping ensure services are delivered successfully and consumer needs are met.

At ASNCM, your work will make a meaningful difference every day. 

Why Work at ASNCM?

Meaningful Work Help older adults and individuals with disabilities remain safe, independent, and connected to their communities.

Supportive Team Environment

Join a collaborative team that values professionalism, problem-solving, teamwork, and consumer-centered service.

Professional Growth

Receive ongoing training, supervision, and opportunities to expand your skills and advance your career.

Stability and Purpose

Work for a trusted nonprofit organization that has served North Central Massachusetts for more than 50 years.

Great Benefits

• Paid holidays
• Earned paid time off
• Retirement plan with employer contribution
• Employee Assistance Program
• Professional development opportunities
• Mission-driven workplace culture

About ASNCM Aging Services of North Central Massachusetts provides comprehensive information and quality services so that older adults, individuals with disabilities, and their families are empowered to make personalized choices that ensure a life of dignity, safety, and respect. 

ASNCM is a trusted leader in aging and community-based services throughout North Central Massachusetts and is committed to delivering high-quality services that improve lives every day. 

What You'll Do: As a Provider Support Specialist, no two days are exactly the same. You may:

? Speak with consumers by phone to ensure their services have started successfully and are meeting their needs.

? Help resolve concerns related to home care, transportation, meals, and other community-based services.

? Work closely with service providers, case managers, caregivers, and agency staff to coordinate services and solve problems.

? Follow up on service requests to help ensure consumers receive timely support.

? Research and resolve service-related questions and concerns.

? Maintain accurate consumer records and service information.

? Monitor service implementation and identify opportunities to improve the consumer experience.

? Build positive relationships with consumers, providers, caregivers, and community partners.

? Participate in team meetings, trainings, and professional development opportunities.

 What Success Looks Like 

In this position, success means:

• Consumers receive services quickly and without unnecessary delays.
• Questions and concerns are handled professionally and respectfully.
• Service issues are resolved efficiently.
• Consumer records are accurate and up to date.
• Consumers feel supported, informed, and satisfied with the services they receive.
• Providers and care teams have the information they need to support consumer needs effectively.

What We're Looking for Required Qualifications

• High School Diploma or GED.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other computer applications.
• Ability to learn agency databases and documentation systems.

Preferred Qualifications

• Associate degree in Human Services or a related field.
• Experience in human services, healthcare, customer service, care coordination, or aging services.
• Experience working with older adults, individuals with disabilities, or family caregivers.
• Experience coordinating services, solving problems, and working with multiple stakeholders.

Join a Mission-Driven Team

If you are passionate about helping others, enjoy building relationships, and take pride in solving problems that improve people's lives, we encourage you to apply.

Join ASNCM and help older adults live with dignity, safety, and respect.