£69,000 - £75,000 GBP yearly
CRM Marketing Transformation Lead
Fixed Term Contract (12 months)
Full time (34.5 hours) - we are open to a conversation about how you work these hours
Hybrid - Split between home and our London Office: Our Hybrid model for this role will mean 1 day per a week in the office.
[Salary Range - £69000 - £75000 - benefits and recognition
At Macmillan Cancer Support, we're transforming the way we engage with people affected by cancer. Through a major investment in data, technology and customer engagement, we're building a modern audience ecosystem that will help us better understand our supporters, deliver more personalised experiences and ultimately raise more funds so we can do whatever it takes for people living with cancer.
We're looking for an experienced transformation leader to join us as the business lead for one of Macmillan's most ambitious change programmes. Acting as the voice of our Engagement Directorate, you'll ensure our audience strategy is translated into meaningful business outcomes and that new technologies, processes and ways of working are successfully embedded across the organisation.
This is not a technical delivery role. Instead, you'll be the person who connects strategy with execution, bringing together colleagues across Marketing, Product, Finance, Data and Technology to make sure our transformation delivers lasting impact. You'll play a pivotal role in shaping how we engage millions of supporters and people living with cancer for years to come.
As the operational business lead for our Customer & Income Management Programme, you'll:
You'll be someone who thrives in complex transformation environments and enjoys bringing people together around a shared vision. You'll understand how marketing, customer engagement and technology combine to create better experiences, and you'll have the credibility to influence senior stakeholders across multiple disciplines.
We're looking for someone who has:
It would also be great if you have experience with:
This 12-month fixed term opportunity offers the chance to play a leading role in one of Macmillan's most significant transformation programmes. You'll help shape how we use data, technology and customer insight to create better experiences for our supporters and people living with cancer, while embedding new capabilities that will have a lasting impact across the organisation.
Every interaction someone has with Macmillan is an opportunity to make a difference. By transforming how we understand and engage our audiences, you'll help us build stronger relationships, increase long-term supporter loyalty and generate more income to support people living with cancer.
If you're passionate about leading business transformation, driving change adoption at scale and delivering meaningful organisational change, we'd love to hear from you.
Recruitment Process
Application deadline: 19th August
First interview dates: W/C 24th August
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
We are an organisation that is committed to setting candidates up for success, so we can support you to be at your best during the application or selection process, please contact Macmillan TA Team TATeam@macmillan.org.uk for advice, or a conversation on reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
If you would like to discuss your application or anything further in regards to a career at Macmillan Cancer Support please email us at TATeam@macmillan.org.uk.
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