Communications Officer​

Contract:​ Full Time, Permanent​​

Location: ​Hybrid, two days per week in our London office

As our communications officer, you will join our communications and marketing team. Part of our external relations directorate, the team play an essential role, crafting engaging communications that help achieve our mission and supporting colleagues across the charity to do the same.​​This role is perfect for a creative comms professional with a passion for writing and storytelling. Through compelling and strategic communications, you’ll help raise awareness of Frontline’s mission, attract supporters, influence public perception, demonstrate our impact and promote our vital work. ​​From fundraising to programme recruitment, from influencing policy to promoting our commercial offer, our work would not be possible without the impactful storytelling you will create in this role.​​If you’d like to use your storytelling skills in a fast-paced role to make life better for children at risk of harm, we’d love to receive your application.​

Key Responsibilities

Storytelling​

• Working with colleagues across external relations, you will identify what storytelling is needed to achieve our charity objectives and make life better for children at risk of harm.​
• You will seek out compelling stories, conduct interviews and turn these into content for a range of formats, including blogs, web copy, video and audio.​
• You’ll work collaborate with colleagues to decide which stories to feature and how best to share them with our target audiences.​
• You’ll provide communications support to colleagues for marketing campaigns, public affairs and at events.​

Social media and website​

• You will manage Frontline’s social media channels, create our social media plan and engage with our followers as needed.​
• You will create social media content yourself, as well as commission colleagues to create posts.​
• You will share responsibility for updating and maintaining our website.​

Fellow and young person engagement​

• You will collaborate with our Fellowship team to develop communications which keep our fellows – our programme alumni – engaged with our work including writing the Fellowship newsletter.​
• You will build relationships with fellows who can provide compelling stories for your work.​
• You will work with the young people on our advisory board to amplify their voices and incorporate their perspective into your work.​

Evaluation​

• You will evaluate your performance through regular reporting and use these insights to evolve and improve your storytelling over time.​
• You will develop an understanding of our target audiences and how best to engage them through your work.​

Branding​

• Alongside the rest of the team, you will share responsibility for upholding Frontline’s brand, tone of voice and messaging and helping colleagues to do the same.​

Skills, Knowledge and Expertise

Experience:

• Excellent writing and editing skills: please note you must demonstrate your ability to write well without the support of AI tools​
• Relevant experience in a communications role​
• Experience of managing social media accounts and creating social media content​
• Experience of creating content for a broad range of multimedia and digital content channels​
• Experience of managing relationships with external stakeholders​
• Broad knowledge of current digital communications channels and trends​
• A creative mind​
• Excellent interpersonal communication skills, both verbal and written​
• Ability to work at a fast pace on multiple simultaneous projects.​
• Strong belief in and enthusiasm for Frontline’s aims and mission.

Characteristics and Skills​

• Design software, such as Canva or Adobe Creative Suite​
• Video production and editing​
• Photography​
• Wordpress or other website content management systems​
• Google Analytics or Hotjar​
• Knowledge of best SEO practices and tools​
• Knowledge of issues affecting children at risk of harm​

Benefits

• Flexible working hours
• Competitive pension employer contribution
• 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
• Buy up to five days annual leave a year
• Interest free loan for season ticket
• Personal coaching and mentoring
• Cycle loan scheme
• Deposit loan scheme
• Volunteering days
• Employee assistance programme
• Life Assurance Scheme (x3 salary)

About Frontline

Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life-changing social work professionals who can empower them to achieve their full potential and help to break the cycle of trauma and disadvantage.
Frontline is a social work charity working to ensure that all children in England have a safe and stable home, and that their life chances are not limited by their social or family circumstance. Our mission is to create social change for these children and their families by developing excellent social work practice and leadership through our programmes, and by building a movement of leaders in social work and broader society as part of our Fellowship.

We are looking for outstanding people from a diverse range of backgrounds to join our organisation and contribute to our work to create lasting social change for children and families. We want to do this whilst striving to achieve a culture of freedom and responsibility. 

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