Senior Digital Strategist

Sam’s Social Media Club is helping Adobe find a Senior Digital Strategist.

• Remote, New York, United States of America
• Remote, Washington, United States of America
• Remote, Pennsylvania, United States of America
• Remote, Massachusetts, United States of America
• Remote, Connecticut, United States of America
• Remote, California, United States of America

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Skills 

We are looking for an individual with high initiative, a strategic approach, and customer experience strategy talent. Digital Strategist is a digital-native professional with experience crafting and executing consumer experiences for Adobe customers. This leader role will focus on organization strategy, design and program delivery.

• Strong executive presence and interpersonal skills, with ability to engage and encourage senior executives.
• Lead and drive sophisticated cross-functional teams towards clear, efficient, and accountable decision making and customer value delivery.
• Develop strategies that address client’s organization capability evolution, cultural advantage, and technology fitness.
• Regularly connect with customers to identify customer needs and requirements. Synthesize findings into tests.
• Collaborating across multiple functional domains (Adobe and customer) fluently and easily, and leading difficult conversations to logical and objective conclusions with an action plan to move forward.
• Evaluate measurement criteria to identify trends and drive improvements in organizational performance, including: customer happiness, operating efficiency, and product quality
• Develop and implement tailored programs that provide continued value to the customer, ensure renewals and drive long-term account growth for broader customers.
• Evolve Adobe Customer Solutions capabilities to remain a relevant offering and deliver customer value. Lead, coach and mentor Digital Performance Strategy team members on the OD/OE capabilities and customer leadership.

Experience 

7+ years’ experience in leading organizational change and digital strategy for a top management consulting firm, top digital agency or top digital marketing consultancy.

3+ years of experience leading customer success, relationship management or management consulting organization with validated, quantifiable experience delivering on significant business value, large transformation activity or material portfolio of business

Willingness to travel (amount will depend on your location and industry specialization)

Adobe Life

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $117,100 — $231,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.