Jr VOD Content Operations Coordinator

Job Title: Junior VOD Content Operations Coordinator  (12 month secondment / Fixed term contract)
Reports to: VOD Content Operations Team Lead
Department: Content Management
Location: London or Leeds

Hours: 37 hours per week
Contract:12 months Secondment / Fixed Term Contract
Pattern: Shift based

DEPARTMENT DESCRIPTION

Content Management is responsible for supporting content delivery across the portfolio: Linear, OnDemand and Listings Services.
We support live events, platform/content launches and the management of access services. The department is business critical and needs to meet changing business demands. The Head of Content Management reports into the Chief Operating Officer.
The Channel 4 VOD Content Operations team is responsible for launch, development, and ongoing operation of Channel 4’s Video on Demand service and syndicated platforms.

JOB PURPOSE

Working within VOD Content Operations, responsibilities include ensuring that programme and film content is selected, prepared, and delivered in a timely manner to all VOD platforms, to meet contractual obligations, VOD proposition aims and Content Management’s objectives.
This is a shift-based role, covering days, evenings, and the occasional weekend.

KEY RESPONSIBILITIES

• Monitor delivery of all programme and film content to Channel 4 Streaming, TV and secondary sales platforms
• Coordinate and ensure timely delivery of subtitles and audio description
• Manage transcode & delivery volumes via our online service provider
• Troubleshoot and fix delivery issues (transcoding, delivering and playback)
• Daily platform surfacing checks for content and access services
• Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance and Programme Management teams
• Coordinate late deliveries and ensure that content is delivered as quickly as possible
• Programme Logging – identify part breaks in acquired content for submission to Channel 4 Streaming
• Monitor our Live2VOD delivery solution
• Monitoring live streamed events with our live streaming platform provider
• Provide content schedules to 3rd party platforms and internal stakeholders
• Field internal and external inquiries and follow up as necessary
• Action urgent content revokes, ensuring content is taken down in a timely manner
• Field post-delivery viewer queries around video, metadata, image, subtitle and AD issues
• Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary

ESSENTIAL EXPERIENCE AND SKILLS

• Excellent written and oral communication skills
• Strong attention to detail
• Operational coordination experience
• Collaborative and self-motivational
• Ability to troubleshoot and think outside the box
• Experience working to tight deadlines
• Proficient in Microsoft Office products, particularly Excel
• High level of communication and customer service regarding content deadlines

Please Note: This role is advertised as a secondment meaning that if successful you would move into this role for a defined time period.
If you are currently a permanent employee, you will receive an acting-up allowance for the duration of your secondment, which will be the difference between your current basic salary and the salary of the role you are seconded into, or will be calculated as per our Acting-Up Policy.  Please note that your basic salary will remain unchanged during the secondment. For any further details on secondments, please refer to our Secondment Policy on Moss. If you are currently on a fixed-term contract your contract end date and salary will be changed for the duration of the advertised secondment

Hybrid working

From September 2023, C4 has operated a 60/40 working pattern, equating to three office days per week. Having everyone in the office three days a week gives us more opportunity to build our high performing, inclusive culture; to collaborate and to learn and share with each other, as well as helping to coordinate a regular pattern of home and office working days. Employees then have the flexibility to decide where they spend the rest of the working week. All our offices are open five days a week.