Global Community Manager, The Sims

We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination.

The future of entertainment is interactive, and our Marketing team plays an important role in this future by building content, culture, and community around our brands. We empower audiences to Play, Create, Watch, and Connect across our amazing franchises and experiences, including The Sims, Madden NFL, EA SPORTS FC, Apex Legends, and Battlefield. We’re a multi-functional group, with world-class expertise in building fandoms, driving interactive storytelling, and positioning our franchises at the center of the broader entertainment ecosystem.

You will contribute to how we collaborate with the community across titles in The Sims franchise, with a focus on The Sims 4. You will engage our passionate players daily, being a vital liaison between company and player. It will provide context to valuable player feedback, create ways to work with our community, and lead outward-facing communication. Community Relations Managers have seven or more years of experience in relevant fields, which could include community management, account management, or creator relations. Reporting to the Senior Manager of Global Community, The Sims, you may work on-site at an Electronic Arts office or remote.

Accountabilities

• Be a main contact for The Sims community, including content creators and the wider core community.
• Strategize across teams with how we best collaborate with the community for a range of activities, including early access feedback, game play, marketing, and more.
• Understand the different players’ motivations, needs, and desires to identify brand risk and help ensure success of important moments.
• Collaborate with other teams across Brand, Studio, Comms, Creator, and Social to support achievement of tactics/campaign beats for launches and go to markets.
• Create frequent community feedback and sentiment reports for Communications, Brand and Studio teams, escalating trending themes or broader topics.
• Organize and moderate Community Councils to deliver audience-relevant feedback to Studio, Brand and Communications partners across titles.
• Help the studio understand the community’s wants, motivations, and need to inform future gameplay.

Requirements 

• You will work with the Senior Manager to develop community strategies.
• You will oversee the production of community programming with PR and social media teams, including developer livestreams, blogs, and studio spotlight pieces.
• You will forge relationships with territory leads to ensure execution of plans are consistent globally.
• Grow our community voice, developing a shared culture and identity and maintaining a tight dialogue between the studio, EA, and players.
• Use the Creator Network program to manage opportunities and grow community engagement.
• Build close relationships within studio teams.
• Cultivate relationships with top influencers, and players within the community.
• Partner with Integrated Comms team, Studio, Marketing and Customer Experience to ensure community messaging across the organization.
• Collaborate and share with other EA Community Managers on standards and innovations.
• Manage patch notes creation and publishing.
• Up-to-date Community reporting on fan feedback, game issues, or relationship challenges
• Maintain a positive reputation at work and within the community.

Experience

• 7+ years of experience in Community Management or related field
• Professional familiarity with platforms, such as Twitch and Discord
• Passion for gaming and an understanding of player motivations and needs
• Written and verbal communication skills in English
• Organizational and task management abilities
• Imaginative yet focused thinking on goals while driving unique and thoughtful programs.
• Knowledge of EA’s The Sims titles, The Sims lore, and The Sims community

 

US COMPENSATION AND BENEFITS

The base salary ranges listed below are for the defined geographic market pay zones in these states. If you reside outside of these locations, a recruiter will advise on the base salary range and benefits for your specific location.

EA has listed the base salary ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Salary offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.

BASE SALARY RANGES

• California (depending on location e.g. Los Angeles vs. Sacramento):
º $95,450 – $141,800 USD Annually
• New York (depending on location e.g. Manhattan vs. Buffalo):
º $89,200 – $141,800 USD Annually
• Jersey City, NJ :
º $105,250 – $141,800 USD Annually
• Colorado (depending on location e.g. Denver vs. Colorado Springs):
º $89,200 – $118,550 USD Annually
• Washington (depending on location e.g. Seattle vs. Spokane):
º $89,200 – $130,750 USD Annually

Base salary is just one part of the overall compensation at EA. We also offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to temporary full-time employees scheduled to work full time.

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.