Digital Content Manager (Subscription)

We are a world-class visitor attraction and leading science research centre. We use the Museum’s unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.

Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.

We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.

 

Diversity and inclusion matter to us.

Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.

We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.

 

About this role

We’re on the lookout for a digital content specialist to join us as soon as possible on a fixed term contract to March 2025. You’ll play a critical role in helping establish an exciting new digital short course product offering – think Masterclass or BBC Maestro, with a Natural History Museum twist. This is an opportunity to prove your content skills in a creative, agile environment where you will collaborate with colleagues across a range of disciplines, from user research and design to science subject matter experts. Plus, you’ll be able to drive impact with content that helps customers satisfy their curiosity about the natural world, while generating funds to help deliver our mission of creating advocates for the planet.

We’re looking for an experienced content professional to oversee the delivery of multimedia content within a new digital product from the Natural History Museum. The Digital Content Manager (Subscription) is responsible for ensuring we deliver new content monthly that delights and meets the needs of paying customers. They will design and execute content plans, carefully manage external resource to help deliver content to deadline and within budget, and be able to get stuck in with writing, video editing and digital asset design as required. They will collaborate with their colleagues across a multidisciplinary product team to adopt a test and learn approach, continuously improving the content to better meet the needs and desires of paying customers and to optimise conversions, retention and income from the product.

The role has no formal line reports but will be required to manage, coach, edit and oversee the work of other content creators, including internal colleagues and external freelancers or agency staff.

In this role, you’ll work on:

• Planning and executing content plans
• Hands on content creation (filming, editing and designing, both written and multimedia content)
• Briefing, managing and feeding back on the work of other content creators
• Driving continuous improvement of content in a live product, including through testing
• Crafting messaging and contributing to content marketing
• Content audits and driving continuous improvement
• Engaging key content stakeholders, including subject matter experts

Please refer to the Job Description for full details of the responsibilities of this post.

What we’re looking for

• Proven experience in digital content creation (including video), production and management
• Organised: Excellent project management skills with the ability to oversee multiple tasks simultaneously.
• Writing ability: Brilliant writing and editing skills, with the proven ability to create accessible, inclusive and useful content, including from complex, technical and scientific source material
• Supportive: Ability to coach, support and influence content creators and subject matter experts to get the best possible result
• Analytical: Knowledge of content testing and driving up performance through data

Experience working within working a similar organisation, such as a museum, gallery, membership body, media company or third-sector organisation, could be desirable, but not essential. The same goes for experience of working on paid-for or subscription-based content products – if you’ve got it, we’d love to hear about it.

If you’re not sure you meet all the criteria above, we encourage you to apply anyway

 

About you:

• Fired up by our mission and the challenge of building a loyal movement of advocates for the planet
• Excited to work as part of a multidisciplinary, non-hierarchical product team, alongside other designers, researchers, developers and marketers working collaboratively towards the same goal
• Passionately curious about customers and dedicated to improving their experience of the product
• Committed to equality, diversity and inclusion
• Comfortable with uncertainty, you look for solutions proactively and always keep the bigger picture in mind
• A stickler for detail, you take pride in making sure our content meets high quality and accessibility standards
• Excited about working with scientists, researchers and other experts to help communicate their knowledge to an audience of armchair enthusiasts

 

Thriving at the Museum: the way we work

We are proud to work at the Natural History Museum and have identified the qualities we all need to embody to reach our shared ambition.

Find out more here

 

What we offer

• 27.5 days holiday plus 8 bank holidays (full time equivalent)
• Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 – 10%)
• Season ticket, bicycle and rental loan
• Life insurance
• Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
• Staff discount at our Museum shops and cafes
• We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
• Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures. For more details, visit https://www.cssc.co.uk
• Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi

 

How to apply

 

If that sounds like you, please apply online on the Natural History Museum’s careers portal.

Closing date: 10am on Thursday 22 February 2024

Interviews expected w/c 26 February 2024

Salary: £37,230 per annum

Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.