Digital Content Manager

£36,000-£42,000 plus excellent benefits (Work level 6A)
Manchester city centre – hybrid working between home and once a week in the office

We’re looking for a digital content manager to join us our customer propositions and communications team.

In this role, you’ll deliver creative campaigns end to end across web and app making sure all content and copy is optimised for the channel and fully aligned to the Co-op brand. We’ll also look to you to own the content planning for web and app, working collaboratively with the wider business as a subject matter expert. This is a varied and exciting role where you’ll be working across multiple channels and making a real difference within the team.

What you’ll do:

•   advise on and deliver online support for campaigns across web and app, making sure all creative and copy is optimised for channel, user journeys are joined up, and experiences are frictionless
•   manage the content plan for always-on web and app content
•   manage the delivery of Co-op Live presales content in app and web, collaborating with the Co-op Live team
•   work with business units to make sure all content is optimised
•   measure performance towards business objectives, reporting it in a clear way, and using insights to inform future recommendations
•   build strong relationships with colleagues across the business to shape and approve content for web and app
•   manage external agency relationships, working collaboratively with them on content and proposals, making sure it’s aligned to the Co-op brand and follows web and app best practice

This role would suit people who have:

•   an understanding of how to optimise content for web and app to improve user journeys
•   experience of triaging requests or managing multiple requests and prioritising these
•   some knowledge of content design and writing for the web
•   the ability to use data to drive decision making and present this in an understandable way
•   excellent relationship building and influencing skills up to senior level
•   great written and verbal communication skills

Why Co-op?

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

•   competitive salary
•   coaching, training and support to help you develop
•   pension with up to 10% employer contributions
•   annual incentive scheme
•   Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
•   28 days holiday plus bank holidays (rising to 32 in line with service)
•   discounts on Co-op products and services

Building an inclusive work environment

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.