Community Engagement Lead

Community Engagement Lead (up to £35,000)

Immediate is the special interest content and platform company. Our fast-growing, multi-platform media business is home to over 1,000 people across eight divisions. We own and operate some of the best-loved brands in the UK. And we only focus on special interest markets, engaging over 75 million global passionate consumers each month, offering them world-class content and innovative new products and services. Immediate was named the UK’s Best Place to Work by Glassdoor in 2022.

 

About the role 

As Community Engagement Lead, you will report into the Head of Community Growth and your role will be to grow our organic social media communities, discover new audiences and to manage these interactions aiming to increase brand reach, build authority, drive brand presence and grow followership. You will utilise social listening and competitor monitoring, build communities and manage relationships with our followers, deliver insights and feedback, call out for and share UGC, manage competitions and giveaways, collaborate with partners and 3rd parties.

As a Community Engagement Lead you will;

• Locate and engage new audiences
• Seek out fandoms, communities and conversations, and be part of them
• Manage competitions and social events
• Start conversations with content designed for engagement
• Respond to follower’s comments
• Feed insights to the team from audiences
• Feed insights back to the community
• Find and liaise with influencers
• Discover audiences
• Promote brand, values and products
• Expertise in social brand TOV application
• Identify areas of growth for community development, in order to reach our audiences in the places where they are likely to interact
• Be commercial – think of ways to drive revenue through our current and future communities
• Handle day-to-day community moderation for Good Food and Radio Times
• Work closely with other teams, including brand, legal and PR, to ensure issues are resolved as efficiently and proactively as possible
• Feed into editorial and marketing planning, sharing ideas for content creation based on feedback you will hear

• A strong understanding of social and digital communities, and experience in growing and expanding those communities
• Experience of using social listening and content management platforms
• Highest standard of accuracy and attention to detail
• Excellent verbal communication and writing skills
• Ability to create made-for-social content (static and video)
• Expertise in social media platforms and cultures, ways of speaking, content formats, memes and trends
• Ability to keep up with the ever-changing world of social media – a trend watcher with their finger on the pulse of culture
• A passion for providing excellent service to customers of Immediate’s brands
• Creative thinker – having the ability to spot opportunities and either develop them on your own, or through engaging others to produce new and relevant content
• Flexibility to work outside of office hours
• A keen interest in food and entertainment

• A relaxed working environment with regular socials including a summer festival
• Immediate Community webinars, well-being initiatives and Mental Health First aiders
• 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
• Tailored training and development through our Love Learning platform
• A progressive and transparent culture with clear career progression
• Flexible / hybrid working plus early finish Fridays
• Cycle to work scheme
• Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
• Competitive pension plans and Life Assurance
• A newly renovated modern office with lots of collaborative spaces

 

We pride ourselves on our open, collaborative, and dynamic culture. This encourages our people to thrive, and give their best whilst being supported, developed, and nurtured. As we care about our people, our environment, and the impact we make, we have an active Diversity & Inclusion network, comprehensive well-being programmes, and clear sustainability strategies.

Diversity, equity and inclusion are at the heart of all our values and leadership behaviours to ensure Immediate remains a place where everyone feels included and empowered;

We care

We succeed together

We enjoy the ride

We are bold

We never settle

We get on with it

People are at the heart of our business and creating a diverse and inclusive working environment is extremely important to us. Immediate is an equal opportunities employer. We’ll never treat anyone less favourably because of their sex, gender reassignment, pregnancy and maternity, marital/civil partnerships, sexual orientation, race, nationality, ethnic origin, age, religion or belief or disability. We’re also committed to supporting applications from those who are returning to work following a career break, maternity leave or caring responsibilities.