Chief of Staff, Marketing

We’re looking for a Chief of Staff to the CMO, to support the planning and execution of the Marketing organization’s strategy and key initiatives. In this role you will act as a trusted advisor and partner to the CMO and marketing leadership team, fostering collaboration and alignment, driving operational excellence, and ensuring marketing leadership are well-equipped to execute effectively and efficiently.

WHAT YOU’LL DO:

• Work closely with the CMO and VP of Marketing Strategy to develop, plan and execute the marketing organization’s vision, goals, strategies, and key initiatives.
• Provide strategic internal and external insights, data and analysis, and recommendations.
• Work with the Marketing Programs and Operations Manager to ensure key projects and initiatives align to marketing’s strategic goals and are executed efficiently and effectively.
• Serve as a trusted strategic advisor and partner to the CMO and the Marketing Leadership team, providing strategic insights, data and analysis, and recommendations.
• Work with the CMO to establish a regular operating rhythm for the Marketing Leadership team and broader Marketing organization.
• Build and maintain trusting relationships cross-functionally and with key stakeholders in other departments.
• Drive the communication and flow of information across the marketing organization.
• Partner with internal and external communications teams as required to ensure consistency, transparency and the right stakeholders are informed at the right time.
• Work in partnership with business stakeholders and leaders to enable a data-driven approach to setting priorities and monitoring effectiveness in executing them.
• Drive accountability for KPIs and OKRs and ensure key decisions have a clear owner and plan of execution.
• Act as a point of escalation for marketing leaders to flag issues, risks or concerns to the CMO.
• Manage communication to ensure the CMO is prepared and informed.
• Build and maintain trusting relationships cross-functionally and with key stakeholders in other departments
• Stay informed on relevant industry trends and developments and provide the CMO with timely information as required.
• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Advanced level of strategic business operations and/or strategic project/program management experience.
• Proven experience partnering and supporting senior and executive leaders.
• Excellent stakeholder and project management skills, with demonstrated experience helping design and execute strategic initiatives to deliver measurable business results.
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Courage: steps up to address difficult issues, saying what needs to be said
• Decision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.