Content Designer

Do you enjoy working in cross-functional teams to bring impactful and meaningful content to life? We are looking for a brilliant content designer to join our team, designing, building and iterating services and products that span the whole of RNID. With a focus on translating and joining up user and organisational need, you will support us to deliver user-centred information and services to the 12 million people in the UK who are deaf, have hearing loss or tinnitus. 

The Role 

Our Content Designers develop content strategy and solutions for complex problems and services. You will:  

• User Centred Content Design make complex language and processes easier to understand, presenting the right information in the right format to meet user need. Write, edit, and publish content on CMS and other platforms.  
• User Focus formulate hypotheses to test and use insights to understand the user and their needs. Create and translate user stories into needs led content, recommending appropriate design approaches. 
• Content Concepts & Prototyping utilise various prototyping techniques to visualise content in context. 
• Stakeholder Relationship Management identify and engage key stakeholders, using evidence to bring the user need to life and explain decisions.  
• Strategic Thinking contribute to content policies, strategy and the RNID content community. Use and develop content patterns and standards and bring a focus on outcomes rather than solutions. 
• Collaboration work in partnership with multiple teams and roles across the matrix to create design the very best solutions 
• Continuous Improvement identify opportunities for content design improvements and support development of a content lifecycle management system 

• Content Community engage with and contribute to the cross-organisation content community 
• Digital Perspective be responsive to changes in technology and design content that meets users need in the digital environment 

Essential criteria   

1. Ability to plan, create and manage concise, accessible digital content based on user needs  
2. Experience using qualitative and quantitative research to inform content design decisions  
3. Worked in a fast paced, evolving environment using an iterative and flexible approach 
4. Applied content standards and style guides to your work 
5. Knowledge of accessibility best practice for digital content  
6. Experience of WordPress or similar CMS 
7. Comfortable using GA4, Figma, Miro and other relevant tools 

You  

You are passionate about accessibility and placing people who are deaf, have hearing loss or tinnitus at the heart of cohesive user experiences. You bring great interpersonal skills and are confident engaging and influencing stakeholders and subject matter experts at all levels. You instinctively ‘think ‘outside the box,’ striving for excellence, and you work well autonomously and as part of a team.  

What we can offer you  

• Your benefits include:
• 28 days annual leave plus all bank holidays
• Plus 2 wellbeing days for extra flexibility
• Sickness benefit entitlement from day 1
• Fully remote working
• No core hours, flexible working
• £26 remote working allowance every month
• In person whole staff conferences throughout the year
• Pension scheme with 4% employer contribution
• Employee assistance programme that provides counselling sessions
• Additional benefits for maternity, paternity and adoption
• Hospital Saturday Fund health benefit
• Access to an event ticketing platform

Our commitment to diversity  

We are committed to supporting our staff including making reasonable adjustments.  If you require support to apply for or fulfil the requirements of this role, please inform us so we can discuss the options with you. 

Disability Confident 

Disability Confident is a government scheme designed to encourage employers to recruit and retain disabled people and those with health conditions. It has replaced the previous Two Ticks Positive About Disabled People scheme that you may have heard of. 

RNID is proud to be a member of Disability Confident and as a Disability Confident Leader we recognise the value disabled people bring to RNID. We offer interviews to any candidate that tells us they have a disability and meets the minimum criteria for the role. 

In your application for this role, please include a weblink to examples of your work or portfolio, evidencing what you will bring to the role. Please note you will only be able to attach one document within the application process so CV, cover letter and links will need to be included on the same document.