Digital Manager

Changing Faces is looking for an enthusiastic and well-rounded individual to manage key digital functions across the charity. The role requires someone with excellent content creation, problem solving and technical skills to support the use of digital platforms and tools within the organisation. Your role will be pivotal in enabling our service delivery, campaigns and communications, and fundraising activity, all aligned with Changing Faces strategic goals.  We are looking for candidates who are competent in using digital platforms, planning and creating content, using analytical tools and supporting the implementation of digital projects. If you have a strong commitment to user engagement and a passion for supporting people affected by a visible difference, we want to hear from you.

 

THE MAIN PURPOSE OF THE ROLE:

• Maintain and develop the existing Changing Faces website.
• Support internal teams to plan new content and campaigns in line with content design and best practice.
• Develop the charity’s email programme to engage our supporters and grow our subscriber base.
• Support teams within the organisation to maximise awareness of our services and their impact and boost our online donations.
• Support the development of new digital tools and platforms to support people with visible differences, and the integration of these within our existing digital platforms.

 

WE ARE LOOKING FOR:

• First class verbal and written communication skills: able to speak confidently to all levels of the organisation and explain technical terms in plain English. Able to write effective and engaging content that is appropriate for the target audience.
• Demonstrable ability to write for different digital platforms and audiences, in particular websites, creating content that aligns with the charity’s branding, style guidance and industry standards and best practice.
• A good knowledge of HTML, accessibility and organic SEO best practice.
• A broad knowledge of digital and marketing disciplines.
• Excellent problem solving and trouble shooting skills to investigate platform issues or provide support to teams.
• Ability to work effectively, collaboratively and sensitively with a wide range of stakeholders and service users.
• Excellent attention to detail and having the ability to maintain a high level of accuracy when working under pressure.
• Competent using digital platforms such as content management systems (CMS) email and donor management platforms and customer relationship management software (CRM), with the ability to quickly acclimatise to new software.
• Experience with planning and creating content for a charity or similar organisation.
• Experience using analytical tools to interpret complex data into insights and actions.
• Experience supporting and implementing digital strategies and multi-stakeholder projects that support specific goals across the organisation.
• Previous experience of working with external agencies.
• Strong commitment to Changing Faces values, vision and purpose and to keeping the voices of people with visible differences at the heart of all work.
• Willingness and ability to work flexibly in response to changing organisational requirements.

We are always looking for talented people from all backgrounds to join us and help improve the lives of people with visible differences. Changing Faces is committed to achieving greater staff diversity. We welcome applications from people from all sections of the community irrespective of race, gender, age, disability, sexual orientation, religion or belief. In line with our commitments to race equity, we are particularly seeking applications from people of colour/ people from BAME backgrounds. We actively encourage people with a visible difference to apply.

 

SALARY RANGE / BENEFITS:

• The role is 0.8 WTE and the full-time-equivalent salary range is Manager band 17-22, £35,057 to £40,641
• 25 days basic holiday
• 6% pension contribution
• We are open to conversations about flexible working

 

ABOUT CHANGING FACES:

Changing Faces is here for everyone with a scar, mark or condition on their face or body. We provide life-changing mental health, wellbeing, and skin camouflage services. We work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination.

We won’t stop until everyone with a visible difference or disfigurement is supported and respected.

 

APPLICATION PROCESS:

Please provide a full CV and a comprehensive supporting statement, with clear demonstration of how you meet each point of the person specification and job requirements. Please do let us know where you saw the role advertised too.

 

APPLICATION TIMELINE:

Please submit your CV and supporting statement by 10am on Monday 19 February 2024.

Online interviews will be held on Wednesday 28 February.