Social Media Executive

The Role

As the Social Media Executive, you will be responsible for the management and engagement of existing and new communities via Superdry’s social media channels, helping to amplify and elevate the Superdry brand and its style collections.

The role will require managing, scheduling, boosting, optimising and analysing organic brand content through delivery of integrated, segmented calendars of content underpinning the cultures of the different style collections. You will also work closely with our performance marketing team to ensure that learnings and key insights are integrated across both brand and performance, while spotting opportunities to reach new audiences by keeping up to date on best practice and tactics for content and channel optimisation.

This is a great opportunity for a Social Media Marketing professional to support in the development, engagement and growth of Superdry’s presence across Social Media. In this channel we should be relevant, we should stand out, we should be shared, we should be admired, we should be renowned – and this must be consistent right down to our community conversations and how/where we position the brand.

Reporting into the Channel Marketing Manager/s and working collaboratively with Brand Managers, Copywriters & Content Editor, PR, Brand Creative and the Brand Agency team, this role will contribute to the change and elevation in brand perceptions by managing the social consumer conversations and third-party relationships.

You Will

• Support in the growth of Superdry’s digital community in line with agreed measures and milestones, building a deep understanding of our audience(s), their interests and motivations to gain actionable insights to strengthen the connection to the brand.
• Amplify organic marketing communication strategies across social platforms, manage the execution of the content plan and calendar with appropriate and agreed success tracking measures in place.
• Manage the engagement with consumers through social media marketing channels as a means to reset brand perceptions, spark positive interactions for the brand to constantly improve consideration, and increase our followers on each channel.
• Inform and collaborate with teams to deliver an approach and platform focus/bias that is appropriate to the consumer grid, communication persona and culture of Superdry collections, as well as identifying any unique requirements associated with the desired audience.
• Challenge business as usual, seek out innovation, disrupt so we stand out and are ‘talked’ about, renown and admired for our approach to the channel.
• Collaborate with the Copy and Content Editor and Brand Managers to build the seasonal content calendar and ensure the segmented requirements of the style choices and platforms are met in time.
• Collaborate with Performance Marketing to ensure key insights and learnings are integrated across all social media campaigns.
• Be a source of knowledge for engagement activations, best practice, benchmarks, the current and potential audience, talent and influencer relationships, social data, trends, insights and future thinking.
• Contribute towards reporting (weekly/ad hoc) on the performance of social marketing programs, reviewing results by tactic to proactively recognise and optimise audience interactions, and inform on future content briefs.
• Advise on International partners content calendars for third party content, supporting and collaborating with the markets, driving social content and calendar alignment, monitoring quality of the assets and relationships.
• Monitor and inform upon the health and sentiment towards the brand on social platforms, manage the responses and dialogue with our consumers ensuring a brand enhancing relationship at all times.
• Support system administration such as permissions/branded content partners, content publishing, account management, analysis and other back-end tools.
• Start and finish everything with the consumer.

You Are

• A social media enthusiast, you live and breathe this channel and are fanatical about its future.
• Passionate, energetic and identify with the Superdry consumer and their cultures.
• Experienced in businesses/brands of scale, but also those considered startup, independent or disruptive.
• From a branded background in fashion or sports (or other culturally relevant brand) possibly with agency experience managing brands in this channel.
• Experienced at successfully rolling out brand campaigns and plans internationally in varied business models
• Proven track record of prospecting growing and engaging the right social audiences and communities of brand advocates, you understand consumers and how to translate behaviors into insights and actions.
• Understanding and experience of the ‘paid’ aspects of social and digital and the commercial drivers of success.
• Experience of using Facebook Ads Manager, Twitter Advertising among other social advertising platforms to build, optimise and analyse.
• Understanding of the ‘paid’ aspects of social and digital and the commercial drivers of success.
• Good analytical skills including familiarity with web analytics tools and social media reporting tools, specific knowledge of Sprinklr would be useful.
• Aware and engaged on trends, developments and new thinking in social/digital media
• Competent with both hard and soft reporting metrics and aware of how to influence performance against both
• A natural relationship builder that seeks out the connections to be able to deliver
• Adventurous and willing to try new approaches, open to learn from failures.
• Agile, adaptable and resilient, able to switch between strategy and tactics.
• A team player who thrives in a collaborative environment.

Working for Superdry has never been so rewarding…

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want – it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please also have a look at our career website. Here you can find information about the Growing Futures Programme, a scheme that supports applicants from ethnic minority backgrounds to apply for roles at our HO in Cheltenham.

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.

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Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.

We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?